Help
Frequently asked questions
Concise answers on products, shipping, returns, and ordering. Still unsure? Contact us.
Products
Usage, results & safety
How do I use EverWithin products together?
A typical ritual: cleanse with Ever Pure™, refresh with Ever Fresh™ if desired, illuminate with Ever Light™ following the timed guidance, then finish with Ever Define™ if part of your look. Start gradually and follow each product guide.
When might I notice changes?
Many people assess how skin looks and feels over several weeks of consistent use. Timelines vary with skin, lifestyle, and adherence. There is no guaranteed outcome or fixed clinical claim.
Is Ever Light™ a medical device?
No. It is a beauty-tech device for cosmetic, at-home use. It is not intended to diagnose, treat, or cure medical conditions.
Is it safe for home use?
Follow the included guide. Avoid use on broken or irritated skin. If you have photosensitivity, a skin condition, or are unsure, ask a qualified professional before use. Keep devices away from children.
Delivery
Shipping
How long does shipping take?
Orders are typically processed within 5–8 business days. Aramex Store to Door delivery is commonly 2–5 business days after dispatch for major centres. Remote areas may take longer. These are estimates, not guarantees. See our Shipping Policy.
Do you ship nationwide?
Yes — we ship across South Africa via Aramex Store to Door.
How do I track my order?
Tracking details are sent once your order ships so you can follow the parcel with Aramex.
Orders
Returns, promise & checkout
What is your returns policy?
Eligible unused items may be returned within the timeframe in our Returns & Refunds page, with additional protections for faults under the Consumer Protection Act.
What does your promise cover?
Clear guidance, secure checkout, honest shipping communication, and fair resolution if something arrives wrong. Read Our Promise.
How do I place or change an order?
Add products to your cart and checkout securely. If you need to change an order before it ships, contact us as soon as possible with your order number — we’ll help if fulfilment hasn’t started.
Which payment methods do you accept?
Secure payments by PayFast. Accepted methods include Visa, Mastercard, Instant EFT, Capitec Pay, Apple Pay, Google Pay, and Mobicred where enabled.