Policies
Shipping Policy
Clear timelines for South Africa. No inflated promises — just how we actually ship.
How delivery works
Processing: Orders are typically processed within 5–8 business days after payment is confirmed (excluding weekends and public holidays).
Delivery: We ship nationwide in South Africa with Aramex Store to Door. Transit is commonly 2–5 business days after dispatch. Remote and outlying areas may take longer.
Tracking: Once your order ships, you will receive tracking details so you can follow the parcel with Aramex.
Complimentary shipping: When offered, complimentary shipping thresholds are shown in the cart. Thresholds and eligibility can change; the cart and checkout always show what applies to your order.
Delays: Weather, courier capacity, incorrect addresses, and public holidays can affect delivery. Times on this page are honest estimates — not guaranteed delivery dates.
Questions about an order in transit? Contact us with your order number.