If something isn’t right, tell us. We aim to resolve issues with clarity and care.

Timeframe

You may request a return of eligible unused items within 7 days of delivery, unless a longer period is required by law for a specific fault or defect.

Conditions

• Items should be unused, in original packaging, with all accessories and seals intact where applicable.
• Hygiene-sensitive or opened consumable components may not be returnable if unsuitable for resale — we will confirm when you contact us.
• Faulty or incorrectly supplied items are handled under your rights in the Consumer Protection Act.

12-month device warranty

Every EverWithin device carries a 12-month warranty from the date of delivery covering manufacturing defects and failure under normal household use. We repair or replace at no cost when the fault is covered. Consumable kits (such as eyebrow lamination) are not covered by the device warranty; damaged or incomplete kits are replaced under our quality promise. Full details — including what is and is not covered — are on our Our Promise page.

Process

1. Email us via the Contact page with your order number and reason.
2. We confirm eligibility and share return instructions.
3. Once we receive and inspect the return, we process a refund to your original payment method, or arrange a replacement where appropriate.

Refund timing

Refunds are typically initiated within a few business days after approval. Your bank or card issuer may take additional time to show the credit.

Shipping costs on returns

If we made an error or the product is faulty, reasonable return shipping will be covered by us. Change-of-mind returns may be subject to return shipping at the customer’s cost, unless we agree otherwise.

This summary does not replace your statutory rights. Final terms may be refined by your merchant legal review.